Frequently Asked Questions
Where is the Alpine Lodging Sun Valley office?
Our address is 333 South Main Street, Suite 101 in Ketchum.
If you are arriving from the south (Hailey), head North on Highway 75. You will pass the stoplight at Elkhorn Road, and our office is exactly one mile farther on the left side of Main Street. Once you pass Serenade Lane, look to you left for the Sockeye Square, which is marked by a fish statue. Our office is located in the south end of the building in unit #101.
If you are arriving from the north, head South on Highway 75 through most of downtown Ketchum. After passing through the stoplight at First Street, look to your right for the Sockeye Square, which is marked by a fish statue. Our office is located in the south end of the building in unit #101.
Can I go directly to the condo?
No, you must check in at the office at 333 South Main Street, Suite 101 in Ketchum.
What if I arrive after hours?
Office hours are 9am-5pm, with extended hours during peak season. If you arrive outside of these hours, your keys will be in the security box on the south side of the building. Please call ahead for lock box instructions: 208-726-5601 or 800-521-2515.
What is the cancellation policy?
Full payment is due 30 days prior to arrival. There is no charge for cancellations made more than 30 days before arrival. Cancellations made 30 to 14 days before arrival will qualify for a 50% refund, or 100% of payment can be applied to a future reservation within a year. Cancellations made less than 14 days before arrival are not refundable.
What comes with my rental unit?
All units are equipped with Wi-Fi. All kitchens are equipped with kitchen utensils, dishes, and dish soap. Linens provided include full bedding sets and bathroom towels. There are hairdryers in all units, as well as bathroom soap and a small bottle of shampoo. There are fans in bedrooms that do not have air conditioning or ceiling fans. Units are clean upon arrival, and additional cleaning during a stay is available for an extra fee.
Which airport do I fly into?
The Sun Valley Friedman Memorial Airport (SUN) is 12 miles south of Sun Valley/Ketchum in Hailey. Delta, Alaska, and United Airlines service this airport. Visit our Transportation page for more information on flights and transportation.
How do we get around in Sun Valley?
Mountain Rides Transportation Authority is a free bus system that travels around the Ketchum and Sun Valley area.
How far from the lifts/town?
River Run and Warm Springs are the only two access points for the ski mountains. River Run is 4 blocks from downtown Ketchum, Warm Springs is 2 miles from downtown Ketchum. There are no ski-in/ski-out properties, but we do have rentals that are walking distance to the ski lifts.
Do we get Sun Valley amenities if we stay in SV Village?
Yes, if the owner has paid for them.
Do we get Elkhorn amenities if we stay at Elkhorn?
Yes
Do we have to pay for parking?
Parking is free!